Stuck in a room?
Player support.
A missing purchase, a pending payment or a bug in the dungeon: here’s how to get moving again.
Quick answers
Before you write.
How do I restore my purchases?
Open Shop → Restore Purchases, or Settings → Game → Restore Purchases. You must be signed in to the same Google or Apple account you used to buy. Restoring needs a connection to the store.
My purchase says pending.
Some payments take a while to be confirmed. Your purchase unlocks once the store confirms the payment: reopen the game after that. Please don’t buy the item again while it is pending. If it still hasn’t unlocked once the store shows the payment as complete, try restoring your purchases, then email us.
Does my progress sync between devices?
No. Your progress is saved only on your device, and uninstalling the game deletes it. Purchases restore on any device signed in to the same store account, but progress does not. On iOS, restoring an iCloud or device backup that includes the game can bring your progress back; Android backups do not include it.
I found a bug.
Thank you! Email games@arcandlogic.com with your device model, your OS version, the game version (shown in Settings → Game → About & Credits) and the room number. Tell us what you did, what you expected, and what happened instead. A screenshot or screen recording helps.
How do I request a refund?
Refunds are handled by the store you paid: see Google Play’s refund help or Apple’s refund help. If you need help finding your order, contact us.
What is free, and what does the purchase unlock?
Chapter I is free. One purchase unlocks the full dungeon: all seven chapters, Pip, Brin and Delve mode. Optional outfit packs are cosmetic only. There are no ads, no energy and no loot boxes.
Where are the credits and licenses?
In the game, open Settings → Game → About & Credits. The full third-party notices are on our licenses page.